Broadway ink Company

FREQUENTLY ASKED QUESTIONS

GENERAL QUESTIONS

WILL I GET A PROOF?


Yes, we will send you a digital mock up of your design so you can approve placement and color. Once approved, we will begin production based on that mock up. (The approval of the mock up must be sent by email to info@broadwayinkco.com)




WHEN DO I PAY, AND WHAT METHODS OF PAYMENT DO YOU ACCEPT?


We ask for 50% down when you place your order, and the balance due at pickup. You’re welcome to pay online via Paypal, credit and debit options (Master Card, Visa, AMEX, Discover). In person, we accept cash, business and personal checks, credit cards. If you want to call your payment in, we gladly accept credit card numbers over the phone.




WHAT IF I CANCEL MY ORDER?


If we have already ordered your garments, you will be responsible for a 15% restocking fee, as we have to pay to return them.
​If we have already completed your artwork, you would be responsible for a $25 art fee to compensate our designers for their time.
If we have already printed your shirts, then you will be responsible for the total cost.





TERMS & CONDITIONS

WILL I GET A PROOF?


Yes, we will send you a digital mock up of your design so you can approve placement and color. Once approved, we will begin production based on that mock up. (The approval of the mock up must be sent by email to info@broadwayinkco.com)




WHEN DO I PAY, AND WHAT METHODS OF PAYMENT DO YOU ACCEPT?


We ask for 50% down when you place your order, and the balance due at pickup. You’re welcome to pay online via Paypal, credit and debit options (Master Card, Visa, AMEX, Discover). In person, we accept cash, business and personal checks, credit cards. If you want to call your payment in, we gladly accept credit card numbers over the phone.




WHAT IF I CANCEL MY ORDER?


If we have already ordered your garments, you will be responsible for a 15% restocking fee, as we have to pay to return them.
​If we have already completed your artwork, you would be responsible for a $25 art fee to compensate our designers for their time.
If we have already printed your shirts, then you will be responsible for the total cost.





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