Broadway ink Company

FREQUENTLY ASKED QUESTIONS

GENERAL QUESTIONS

WHAT ARE THE ARTWORK REQUIREMENTS?


Artwork is a very important part of getting your shirt done just the way you want it.
THE BETTER THE ARTWORK = THE BETTER THE SHIRT.
There are many types of files we can work with, but the files that will provide the best quality for printing are: VECTOR FILES.
Vector Files:
Adobe Illustrator (.ai, .eps). Fonts must be converted in outline.
Adobe Acrobat (.pdf). Fonts must be converted in outline.
Bitmap Files:
Adobe Photoshop (.psd).
JPEG (.jpeg).
TIFF (.tif)
With these types of files, we recommend at least 300dpi.

If your file doesn’t meet these requirements, we can help. For a small charge, our designer can work with your image to prepare it for printing.




WHAT ARE YOUR ORDER MINIMUMS?


Minimum order is 12 pieces per design. When ordering screen printed apparel, it’s important to keep in mind that the cost of printing goes down as the quantity of shirts goes up. That means that big orders are a lot more cost effective for you.




CAN I MIX AND MATCH SHIRT STYLES?


Absolutely! As long as you are printing the same design on all of the apparel, you can mix and match the style of shirt. For example: if you are printing a 2 color design on 12 pieces of apparel, you can print on 6 tshirts, 3 tanks and 3 hoodies.




WHAT IS YOUR TURNAROUND TIME?


Turn around time is 10 business days + shipping time. This is an estimate, and starts when the order is finalized – all designs must be approved and apparel and sizing chosen. If you have a specific deadline, please advise us as soon as possible. If it is needed with a short turnaround time, rush order fees may apply.




WHAT IS YOUR MAX PRINT SIZE?


Our max print size is 12x15 / Women’s prints are 10x15




​CAN YOU PRINT THE SAME DESIGN ON MEN'S AND WOMEN'S SHIRTS?


​Yes, we print on a wide variety of garments. The max print size on the average woman’s shirt is 10x15. Keep in mind that the print has to be the same size / same design. Every time we have to set up or re-set up, a change its considered a different order.




CAN YOU COLOR MATCH OR PANTONE MATCH?


Yes, we do Pantone matching. It costs an extra $15 per color for the extra time it takes to mix the inks.





TERMS & CONDITIONS

WILL I GET A PROOF?


Yes, we will send you a digital mock up of your design so you can approve placement and color. Once approved, we will begin production based on that mock up. (The approval of the mock up must be sent by email to info@broadwayinkco.com)




WHEN DO I PAY, AND WHAT METHODS OF PAYMENT DO YOU ACCEPT?


We ask for 50% down when you place your order, and the balance due at pickup. You’re welcome to pay online via Paypal, credit and debit options (Master Card, Visa, AMEX, Discover). In person, we accept cash, business and personal checks, credit cards. If you want to call your payment in, we gladly accept credit card numbers over the phone.




WHAT IF I CANCEL MY ORDER?


If we have already ordered your garments, you will be responsible for a 15% restocking fee, as we have to pay to return them.
​If we have already completed your artwork, you would be responsible for a $25 art fee to compensate our designers for their time.
If we have already printed your shirts, then you will be responsible for the total cost.





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